Where do we Deliver?
At ATICX, we just don't focus on selling our products, we also care about your experience. Currently, we deliver our products to all parts of India using third-party courier services.
Do you need to pay extra for the Delivery?
As we mentioned earlier, we care about your experience. Hence, you don't need to pay any shipping cost/ delivery charges for prepaid orders. In case you opted for COD option, you need to pay a fixed charge of 49 INR.
How much time will your orders take to reach you?
We understand your eagerness to try the product. Therefore, we try and ship your orders within 48 hours of receiving them. Since we use third-party courier services, we cannot commit any delivery timeline. Though, you can expect your orders to reach you within 3-4 days if you are living in metro cities. For rest of India, it may take up-to 8 working days.
Will you be able to track your orders?
Yes, you can track your orders on our website or on the courier company's website.
Can there be a delay in delivering your orders?
We try our best to deliver your orders on time, but the reality is we live in an imperfect world. There might be delay due to weather conditions, lockdown, strikes, and many other reasons. In this case, we will keep you informed on the status. Unfortunately, we will not be able to cancel, return, refund, exchange or replace the product in this case.
Can you cancel your order?
Yes, you can cancel your order within 12 hours of placing it. Unfortunately, we will not be able to cancel once we process your order. No refunds and returns requests shall be acceptable in this case.
Do you need to pay in case your order is lost-in-transit?
We do not ask our customers to pay for the product which is lost-in-transit. Though, we wait for 20 days and then re-process the same order. In case your prefered product is not available, we will refund your amount in ATICX Wallet. You can use it to shop with us in the future.
In case the product is lost/ stolen or damaged after being delivered to your address, we will not be liable to refund the amount or provide any replacement.
In case there is any other issue where the policy is silent, the decision of ATICX Venture LLP on the same shall be final and binding to the customer. If you have any other doubts/ questions, please feel free to write to us at firstname.lastname@example.org. We would be there to assist you at the earliest.
ATICX™ - Ticking Beyond©